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I know this is unorthodox, but I replaced a HP motherboard, which I've done before, as well as tattooed successfully before, but never have ran into this issue before where I get this error 'the utility can not be executed on this platform' I am using the HPBQ138.EXE utility running on my bootable thumb drive. From all of the threads I have seen with similar issues, they all say to run the command prompt as admin, but of course your supposed to use run this utility from DOS, so that really doesn't make sense, so just for kicks I tried it within the OS (win 7 pro 64-bit) and after trying to run it, I get the error stating 'this is not compatible with 64-bit system' Now granted the systems that I've replace HP MB's before were all 32-bit systems, but I find it hard to believe that would make a difference since its flashing the EEPROM. James4602 wrote: If the system is built after 2012 you need to use the HP tool from a USB key. The program you need is NBDMIFIT, to create the USB. Use a 4GB or smaller if possible. I've run into problems attempting it on larger drives.

I attempted to attach the file but it is forbidden by SpiceWorks. I can send it to you if you provide an Email. This is irritating me so i did that and now it says vendor code not supported in this package. I did the uefi and then it ran thru to commit AMT & AT snd followed the menu, and then it told me to turn off uefi support which I did and now it won't run. Hello Daniel, thank you very much for the behind the scene information and discussion. As I indicated, I would share your post and emails with our consultant whose reply is: 'The HP EEPROM Utility also known as 'NBDMifit utility Branding tool' is an EEPROM programming utility running under DOS.

These tools are HP proprietary property. Unauthorised use or distribution is prohibited. Different versions of this utility support different motherboards' models.

HP ProBook 6560b - 15.6' - Core i5 2410M - Windows 7 Pro 64-bit - 4 GB RAM - 320 GB HDD - Belgium AZERTY lg652eauug HP ProBook 6560b - 15.6' - Core i5 2410M - Windows 7 Pro 64-bit - 4 GB RAM - 320. I am receiving the error 'the version of this file is not compatible with the version of windows you are running' for several different install or.exe files.

The version he is using doesn't support his motherboard model, and that is why he is getting 'the utility can not be executed on this platform' error. So it has nothing to do with 32 or 64 bits.

He may try his current version of the utility followed by a digit e.g. HPBQ15x, where x = [1, 9] that is from 1 to 9.

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He may search Internet for 'HP EEPROM utility', 'NBDMifit', 'notebook DMI firmware interface tool', 'WNDMifit' etc. For details, e.g. ' Let us know if you have other questions.

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